Patient-Centred Care
Bridge Clinic implemented a quality management system, following its successful accreditation by TUV Austria, according to international organisation for standardisation ISO 9001:2000 and ISO 9001:2008 standards respectively in 2004. This has earned us the trust of our clients as the first internationally certified in-vitro fertilisation (IVF) clinic in Nigeria, and through the implementation of international standards we have deployed complex systems which are designed to mitigate risk and deliver the best standard of care to our patients.
In 2013 and 2017, we were recertified by Quality Austria for ISO 9001:2008 and upgraded our processes to meet up with the requirements of 1SO 9001: 2015 in 2018. We have since then consistently met expectations of the re-certification and annual re-surveillance audits until date.
In the last 20 years at Bridge clinic, we have implemented a series of protocols to ensure a high level of service across each clinic. Our quality management systems work to improve the effectiveness of treatments and increase client service satisfaction.
We have however decided to take this a step further by ensuring our clients fully understand what this means to their patient journey and treatment outcomes. Hence, we shall be publishing a monthly article to have our clients informed of our implemented key quality strategies that help us deliver on our care promises to them.
These series will commence by educating you about how we deliver our quality management system through a Patient-Centred Care.
Whilst we recognize each client’s uniqueness, values, cultural backgrounds, and personal circumstances, we tailor our clients’ treatments and interventions to align with their goals and lifestyle. This individualized approach not only improves patient satisfaction but also leads to better health outcomes.
The number one principle of the Quality Management System as described in the ISO 9001:2015 is “Customer Focus”. Therefore, to uphold this principle, we are committed to delivering “Holistic Care” which addresses your emotional, social, and mental health needs alongside your physical health to ensure comprehensive care.
As a customer focused organization, we will also ensure you receive a personalized care that is tailored to your individual needs and preferences. We empower you during your treatment journey by encouraging your active participation and collaboration in the care. We are dedicated to continuously improve our services to ensure greater customer satisfaction. As part of this commitment, we will support you throughout your treatment journey by offering personalized recommendations for lifestyle modifications and facilitating both physical and online interactions with your care team for regular monitoring and timely interventions.
As we aim to enhance customer satisfaction through the effective application of the system, we do not forget to respect your choices and ensure you are treated with kindness and compassion. In line with the requirements of this International Standard, we are committed to delivering clear, accurate, and timely information about your care. Additionally, we have implemented systems to gather and act on your feedback, enabling us to continually improve the quality of care we provide.
In the delivery of our care to you, our goal is to ensure you are heard, valued, and satisfied in your treatment journey with us, while we achieve effective treatment outcome through active engagement and administration of the best possible solution. Our Care Managers are with you every step of the way to provide emotional support that reassures and improves your mental well-being all through your treatment.
Our active ethics committee also ensure that decisions on patient care are made within the ethical and moral frameworks of the society within which we practice. These ethical guidelines protect your interest as our patient and assure your safety in line with good clinical practices.
Finally, our coordinated internal and international partner reviews assure you of the best standard of care through knowledge transfer and application of cutting-edge research.
As you navigate our corridor of care, we will continue to focus on your specific need, which is not just about getting you pregnant but empowering you to live a healthier and more fulfilling life.
